Privacy Policy

1. Introduction

Krob Krua Law ("we", "us", "our") is committed to handling any personal information you share with us carefully and responsibly. This policy explains what information we collect, why we collect it, how it is used, and the choices available to you. It applies to information collected through our website at krobkrualaw.cyou and through direct communications with our practice.

We are the data controller for personal data processed in connection with our legal services. Our office is located at 167 Asok Montri Road, Watthana, Bangkok 10110, Thailand.

2. Data We Collect

We may collect the following categories of personal data:

• Name, email address, and phone number provided through our contact form or direct enquiries
• General description of your legal situation as voluntarily shared during initial communications
• Technical data such as browser type, approximate location, and pages viewed, collected via cookies and analytics tools
• Correspondence and notes from consultations (held securely and separately from website data)

We do not request sensitive personal data through the website. Details relating to your family matter are collected only during client engagement and are subject to legal professional privilege and strict confidentiality obligations.

3. How We Use Your Data

Personal data collected through our website is used for the following purposes:

• Responding to your enquiry and arranging a first consultation if requested
• Communicating updates relevant to your matter if you become a client
• Understanding how our website is used so we can improve it (analytics data only, not linked to personal identity)
• Complying with legal and regulatory obligations applicable to a legal practice in Thailand

We do not use your personal data for unsolicited marketing. If you wish to receive updates from us, this would be based on your explicit consent.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent — where you submit a contact form or provide information voluntarily
• Legitimate interests — for basic website analytics and responding to enquiries
• Contract performance — where you engage us as a client
• Legal obligation — where required by Thai law or professional rules applicable to legal practitioners

5. Data Retention

Enquiry data from website forms is retained for up to twelve months unless a client relationship is established. Client matter records are retained for seven years following the conclusion of a matter, in line with professional obligations for legal practices in Thailand. Analytics data is retained in anonymised form for up to twenty-four months.

6. Data Sharing

We do not sell personal data to third parties. We may share limited data with:

• Service providers who operate our website and email infrastructure, under data processing agreements
• Analytics providers (Google Analytics), which receives anonymised usage data only
• Competent authorities where disclosure is required by law

No personal data is transferred outside Thailand without appropriate safeguards in place.

7. Cookies

Our website uses cookies to support basic functionality and to understand how visitors use the site. You can manage your cookie preferences at any time via our Cookie Policy page. Essential cookies cannot be disabled as they are required for the site to operate.

8. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to legal retention requirements
• Object to processing based on legitimate interests
• Withdraw consent at any time where processing is consent-based
• Request data portability where technically feasible
• Lodge a complaint with a relevant data protection authority in your jurisdiction

To exercise any of these rights, contact us at [email protected]. We will respond within thirty calendar days.

9. Data Security

We use appropriate technical and organisational measures to protect personal data from unauthorised access, disclosure, or loss. These include secure email infrastructure, access controls for client records, and regular reviews of our data handling practices. In the event of a data breach that poses risk to individuals, we will notify affected parties and, where required, the relevant authorities.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites and recommend reviewing their policies before providing any personal information.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has submitted personal data through our site, please contact us and we will arrange deletion.

12. Changes to This Policy

We may update this policy from time to time. Any material changes will be posted on this page with an updated date. We recommend reviewing this page periodically. Continued use of our website following any update constitutes acceptance of the revised terms.

13. Contact

For any questions about this policy or to exercise your data rights, please contact:

Krob Krua Law
167 Asok Montri Road, Watthana, Bangkok 10110, Thailand
Email: [email protected]
Phone: +66 2 658 13 70